Summer 2025 Delays

At PhotoPanda, we're dedicated to the well-being of our team. Each year we issue a bold, month-long vacation for all staff.

Thank you for your patience as we maintain the quality and care you expect from us year-round.

What's Being Paused

Here’s what to expect and how it might impact you:

• Shipping: There will be no shipments of PhotoPanda boxes or products during the break. If you place a pre-order, please expect a delay until we return.
• Scanning: We will not be scanning during the scheduled break. Any shipments received will be safely stored and processed once we return.
• Customer Service: Our customer service operations will be on hold. We'll have limited emergency support and automated assistance, but most service requests will be addressed after the break.

I need to change something about my order, what can I do?

Through your Order Status Page you can:

• Cancel and automatically refund orders.
• Upgrade your scanning box to a larger size.
• Update your shipping or return address.
• Purchase additional add-ons like USB flash drives, Digital Frames, or Signature Confirmation.
• Track all packages, including the empty boxes we send you and the Photo Boxes you ship to us.
• Write general notes to our scanning team.

Understanding the Impact

We recognize that this might inconvenience our customers who have come to expect continuous service. This break is not just a benefit for our team but a commitment to delivering superior service to you in the future.

When we return, we'll be ready to deliver exceptional service with renewed energy and dedication.

Thank you for your understanding and patience during this period.