Why are some of my photos blank?

The issue with the blank photos is likely one of these problems:

  1. You're seeing the backs of the photos. If your order had Reverse Scanning enabled, we scanned the backs of most photos you sent us. If you're seeing a mostly white image, this is probably why.
  2. The USB we sent got corrupted. If the images have errors, are pure black/gray, or are not showing anything, it's more likely the USB flash thumb drive is bad. We would be more than happy to send a replacement.

If you think you have a broken USB, please contact us with the photos in particular that are showing issues. Typically they have a filename like Photo_N.jpg. This information would help us determine the best solution for you!

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