Allowed Photo Sizes, Media Types, and Other Requirements

We estimate the number of photos that fit in each box based on the most common 4x6 inch photo size. However, we can scan many different sizes, including Polaroids.

Acceptable Photo Dimensions:

• Minimum: 2 x 3 inches
• Maximum: 8.5 x 15 inches, and 0.5mm thick

Photos that are too large, too small, too thick, or oddly shaped cannot be scanned. We will try our best to scan folded cards or papers, but cannot guarantee the scan quality. We are unable to make exceptions to these photo size limits.

Media Types

We can scan any type of photograph as long as it is cardstock thickness or thinner (Polaroids are acceptable).

Media Types We Do Not Digitize

We do not digitize VHS tapes, camcorder cassettes, negatives, 35mm slides, reel-to-reels, DVDs, CDs, or transparencies.

Fragile Documents (Not Recommended)

We can scan newspapers, letters, handwritten notes, holiday/birthday cards, certificates, and documents, but do not recommend it due to their fragile nature. Our scanning process is optimized for photos, not documents.

Photo Organization

Photos cannot be scanned in albums or on album pages. Please remove photos from envelopes and bags (unless you have ordered Photo Grouping).

Required Photo Organization

• ✅ Organize by Size: Stack all 4x6 photos together, then 5x7 photos, and so on.
• ✅ Face Up: Ensure each photo is visible and facing up.
• ✅ Flatten Photos: Each photo should be as flat as possible.

You do not need to rotate photos before sending. We will rotate them as needed during scanning.

Additional Requirements

We recommend cleaning your photos of loose dust or debris before sending, as this can cause streaking and discoloration in scans. Organizing photos by size is required.

Prohibited Items: Remove all staples, adhesives, paper clips, tape, loose plastic photo covers, glitter, or glue residue from your photos. Remove photos from album pages, envelopes, and bags (unless you are using Photo Grouping).

Photos with rounded or trimmed edges and non-rectangular shapes are generally acceptable. Non-rectangular photos may not be perfectly oriented after scanning.

Photos that do not meet these requirements will be skipped during scanning without notification. If you are missing photos after receiving your order back, please double-check that they met these requirements.