Shipping Policy
All our shipping services are prepaid and completely free of charge! We also return your original physical photos at no extra cost.
Shipping Speed and Carriers
While speeds and carriers may vary depending on order size, we generally follow these guidelines:
1. Initial Box Shipment To You
- Your Photo Mailing Kit is shipped via USPS and typically arrives within 1-5 business days.
2. Sending Your Photos To Us
- With our prepaid scanning services, you mail your photos to us through USPS.
- USPS offers convenient services such as package pickup directly from your doorstep.
- These packages usually arrive at our processing center within 5 business days.
- We check-in photo boxes twice a week, so they may be delivered but not confirmed for a day or two.
3. Returning Your Photos To You:
- After scanning is complete, we typically return your photos using USPS Ground Advantage. In some cases, we may use UPS Ground.
- Your photos should be delivered within 2-7 business days after your order is completed.
- You have the option to add Signature Confirmation for this return shipment for an additional fee. This ensures your photos are delivered directly into your hands.
- Return shipping is always free.
Prepaid labels expire one year after the order is placed.
Requesting Alternative Shipping Options
If you need to modify the shipping for any stage, please contact us with your order number and your specific shipping request, for example:
- Using a different carrier (FedEx or UPS) for shipping.
- Overnighting / express shipping.
- Holding your photos until you return from vacation or move.
- Discard your photos after scanning.
Additional charges may apply. We are flexible and will do our best to accommodate your needs, preferences, and ensure your photos arrive safely every single time.
Shipment Safety
While 99.99% of photo shipments arrive without issue, PhotoPanda cannot be held responsible for materials lost, damaged, or compromised during shipping or the scanning process. We strongly recommend that you:
- Use our provided, reliable, and insured shipping methods when sending any materials.
- Securely tape all packages, even when we do not provide tape (such as with our Free Welcome Kit).
- Obtain a drop-off receipt when you send your package.