Shipping Policy

Shipping Speed and Carriers

While speeds and carriers may vary depending on order size, we generally follow these guidelines:

1. Initial Box Shipment To You:

• For most services, your initial box is shipped via the United States Postal Service (USPS) and typically arrives within 1-5 business days.

2. Sending Your Photos To Us:

• All prepaid inbound shipping for you to send photos to us is through the United States Postal Service. USPS offers convenient services for our customers, such as package pickup directly from your doorstep. These packages usually arrive at our processing center within 5 business days.
• We schedule package pickups twice per week and check-in photos to our lab the following day.

3. Returning Your Photos To You:

• After scanning is complete, we typically return your photos using USPS Ground Advantage. In some cases, we may use UPS Ground or SurePost.
• Your photos should be delivered within 2-7 business days after your order is completed.
• You have the option to add Signature Confirmation for this return shipment for an additional fee. This ensures your photos are delivered directly into your hands.
• Return shipping is always free.

Requesting Alternative Shipping Options

We do not currently offer express shipping as a standard option. However, if you need to modify the shipping for any stage (sending the initial box, sending photos to us, or return shipping), please contact us with your order number and your specific shipping request. Examples of requests include (but are not limited to):

• Using a different carrier (USPS or UPS) for shipping.
• Changing to a faster shipping speed or priority service.
• Holding your returned photos until you return from vacation or move.
• Requesting that we discard your photos after scanning instead of returning them (no-return).

We are flexible with our shipping methods and will do our best to accommodate your needs or ensure your photos arrive safely each time.

Shipment Safety

While almost all photo shipments to and from our lab arrive without issue, PhotoPanda cannot be held responsible for materials lost, damaged, or compromised during shipping or the scanning process. We strongly recommend that you:

• Keep backup copies of all your photos and materials.
• Use our provided, reliable, and insured shipping methods when sending any materials.
• Securely tape all packages, even when we do not provide tape (such as with our Free Welcome Kit).
• Obtain a drop-off receipt from the US Post Office when you send your package.

Please Note: For timely processing and to ensure your prepaid shipping labels are valid, please ship your box to us within 12 months of your order date. Prepaid labels expire one year after the order is placed.