Refund Policy

We are confident you'll love our photo scanning service. If you are not completely satisfied with your photo preservation experience, we guarantee a full refund. If our service isn't the most comprehensive and secure photo preservation experience you've ever had, we'll refund every penny—and you keep everything.

To start a refund under this Money-Back Guarantee, please contact us. You can reach us using your order confirmation email or by providing your order number. We will process your refund to your original payment method within 3 business days.

Guarantee Exceptions

Please note the following exceptions to our Money-Back Guarantee:

1. Refunds can only be issued to the original payment method used for the order.
2. Refund requests must be made within 365 days of the original order date.
3. We are unable to refund any shipping costs you paid to send your photos to us.

Click here to read our full refund policy.